At checkout, select your preferred payment method from the following options:

• Credit card
• Bank transfer
• Gift card
• Store credit

Vinodelice uses a secure payment system that encrypts your data and transmits it directly to our bank, Crédit Agricole. We do not store any of your banking information, and all the data you provide is secure and strictly confidential.

Place your order as usual and, at checkout, enter your gift card's unique code.

• Your store credit accumulates in your "My Account" area, where you can view and manage your balance. At checkout, simply click the "Apply store credit" button to use your store credit!
• To view the general terms and conditions of store credit, click here.
• To view all the FAQs about our rewards program, click here.

View and edit your invoices directly from the "My Account" section under the "My Orders" tab, or send us a request by email at alex@vinodelice.com.

• 
  Home delivery: Select "home delivery" when ordering and enter your chosen delivery address.
• 
  Pickup point: To have your order delivered to a pickup point, select "Deliver to a pickup point" when ordering, then enter your postcode to find the nearest pickup point. This option is available for a maximum of 12 bottles per order.
• 
  24-hour delivery: 24-hour delivery fees vary depending on your location. If you spend more than €150, you may be eligible for free 24-hour delivery.

Yes! Select "Deliver to a pickup point" when placing your order, then enter your postal code to find the nearest pickup point. This is available for a maximum of 12 bottles per order.

For now, we only deliver to France, but we are working to expand our delivery areas very soon. For deliveries outside of France, please feel free to contact alex@vinodelice.com 

Unfortunately, the delivery date and time generally cannot be chosen. We recommend choosing an address where someone will always be available or selecting delivery to a pickup point, so that you can collect your package at the time that suits you best. You can track your delivery using your confirmation email.

Once you have made your payment, you should receive a confirmation email - be sure to check your spam folder! You can also view your orders in the "My Account" section, under the "My Orders" tab. If you have any problems, please contact us at the following address: alex@vinodelice.com

Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also access this tracking link in "My Account" under the "My Orders" tab. This allows you to see the location and estimated delivery time of your order.

As soon as your order has shipped, you will receive a shipping confirmation email from us containing a link that will allow you to track your order.

Your parcel requires a signature, so if you are not available at the time of delivery, it will automatically be delivered to _. You will receive a delivery notice at your chosen delivery address, and a notification will be sent to you by email or SMS with the details of your collection.

The standard delivery time is between 1 and 3 business days, depending on the chosen delivery method and location. You can also track your order using the tracking link in your order confirmation. Please feel free to contact us via our "Contact Us" form if you experience any issues, and we will check the status of your order.

• If you have a problem with your order, please contact our customer service team at alex@vinodelice.com. Please include your contact details, the order number, and any comments in the email. 
• If you wish to refuse your order, you must do so at the time of delivery. State the exact reason on the delivery note, for example if a bottle is broken, and then contact us at alex@vinodelice.com. 
• In the event of a quality issue, please contact our customer service team at alex@vinodelice.com. We will send you a return form for your order.

If your order has already been confirmed and paid for, and you wish to modify or cancel it, please contact us at alex@vinodelice.com as soon as possible. 

Your order can be canceled up until the time of shipment.

If your order has a problem or is not in good condition, you can return it to us for a refund. To do so, please contact us at alex@vinodelice.com and we will send you a return form.

At checkout, you can select "gift" and enter the recipient's address, as well as a personal message. We never include your order invoice in the package.

It's simple: register directly via this link.

Simply click "forgot password" on the login panel and follow the procedure to create a new password.

To unsubscribe from our emails, click "Unsubscribe" at the bottom of the email you received. You can also manage your preferences from "My Account" under "Preferences". Please note that it may take up to 48 hours for the change to take effect.

Go to the "My Account" section to view and edit your personal information.

To delete your account and your data, please contact us at alex@vinodelice.com.

View all your past orders under the "My Orders" tab on the "My Account" page.

Please contact us at the following address: alex@vinodelice.com.

All the data you provide when signing up for Vinodelice is secure and strictly confidential. To modify your data, go to the "My Account" section. If you wish to delete your data, please contact alex@vinodelice.com with your last name, first name, and address.