Select your chosen payment method at the time of payment from the following:

• Credit card
• Bank transfer
• Gift card
• Store credit

Vinodelice uses a secure payment system which encrypts your details and routes them directly to our bank. We do not store any of your banking information and all data you provide is secure and strictly confidential.

Make your order as normal, and at the time of payment enter your unique gift card code at the check-out.

• Your store credit is accumulated in your ‘My Account’ area, where you can view and manage your balance. At the time of payment, simply click the ‘Apply store credit’ button to use your store credit!
• To see Store Credit T&C’s, click here.
• See all FAQ about our Loyalty Program here

View and edit your invoices directly from the ‘My Account’ section under the ‘My Orders’ tab, or send us an email request to alex@vinodelice.com

• Home delivery: Select ‘home delivery’ at checkout and enter your chosen delivery address.
• Pick-up point: To deliver to a pick-up point, select ‘Deliver at pick-up point’ when making your order, then input your postcode to find your nearest pick-up point. This can be done with a maximum of 12 bottles per order.

Next-day delivery: Next-day delivery costs vary based on your location. If you spend over 350€, you qualify for free next-day delivery!

Yes! Select ‘Deliver at a pick-up point’ when making your order, then input your postal code to find your nearest pick-up point. This can be done with a maximum of 12 bottles per order.

For the moment, we only deliver in France, but are working to extend our delivery locations. For deliveries outside of France, please don’t hesitate to contact alex@vinodelice.com

Unfortunately, the delivery date and time cannot usually be chosen. We advise you to choose an address where someone will always be available or select Pick-up Point delivery, so you can collect when it is convenient for you. You can track your delivery through your email confirmation.

Once you have made your payment, you should receive an email confirmation - make sure to check your junk mail! You can also view your order confirmation under ‘My Account’ under the ‘My Orders’ tab. In the case of any problems, please get in touch with us at alex@vinodelice.com

Once your order has been dispatched, you will receive an email confirmation with a tracking link. You can also view this tracking link from ‘My Account’ under the ‘My Orders’ tab. This enables you to view the location and predicted arrival time of your order.

As soon as your order has been dispatched, you will receive a dispatch confirmation email from us, containing a clickable link for you to track your order.

Your package must be signed for, so if you are absent during delivery, the parcel will be automatically delivered to _. You will receive a notice at your chosen delivery address, and a notification will be sent to you via e-mail or SMS with details for your collection. 

Normal delivery time is between 1 and 3 working days, depending on your chosen delivery method and location. You can also track your order using the clickable tracking link on your Order Confirmation. Please don’t hesitate to get in touch with us via our ‘Contact Us’ form in case of any issues, and we will check the status of your order.

• If you have a problem with your order, please get in touch with our Customer Service department at alex@vinodelice.com. Please include your contact details, order number and any comments within the e-mail. 
• If you wish to refuse your order, this must be done at the point of delivery. Please specify your precise reasoning on the delivery note, e.g. if a bottle is broken, and then get in touch with us via alex@vinodelice.com. 
• In the case of a quality problem, please contact our Customer Service department.

If your order has already been confirmed and paid for, and you wish to modify or cancel it, please get in touch with us at alex@vinodelice.com as soon as possible. 

Your order can be cancelled up until the point of dispatch.

If your order has any issue or is not in good condition, you can return it to us for a refund. To return, please get in touch with us via alex@vinodelice.com and we will send a Returns Form.

At the point of payment, you can select ‘gift’ and input the beneficiary’s address as well as a personal message. We will never include your order invoice in the package

• It’s simple - sign up directly through this link

Simply click on ‘forgotten password’ on the login panel and follow the procedure to create a new password.

To unsubscribe from our e-mails, click ‘Unsubscribe’ at the bottom of the email you received. Alternatively, manage your preferences from ‘My Account’ under ‘Preferences.’ Please note there may be a delay of 48 hours until the change is effective.

Go to the ‘My Account’ section to view and edit any of your personal details.

To delete your account and data, please contact us at alex@vinodelice.com.

View all of your past orders under the ‘My Orders’ tab in the ‘My Account’ page.

Please get in touch with us via alex@vinodelice.com

All of the data you provide when registering with Vinodelice is secure and strictly confidential. To modify your data, go to the ‘My Account’ section. If you wish to delete data concerning you, please contact alex@vinodelice.com and indicate your full name and address.