Terms of sale

 

These are the terms and conditions that apply to the online sale of products or services by the company VINODELICE SAS, located at 74 Avenue Victor-Hugo, Boulogne Billancourt (92100), France, registered under RCS Nanterre 913 963 328 (hereinafter "VINODELICE").

VINODELICE primarily engages in the sale of wines, spirits, and food products on the website www.vinodelice.com (hereinafter the "Site").

The online sale of products or services by VINODELICE is strictly reserved for individuals of legal age acting for their personal use and not for anyone engaging in commercial, professional, or resale purposes (hereinafter the "Customer").

It is emphasized that the sale of alcohol to minors is prohibited. When registering and with each alcohol order, the Customer must confirm their legal age.


Order


Placing an order implies the full and unconditional acceptance of these General Terms and Conditions of Sale by the Customer, to the exclusion of any other document.

The Customer who wishes to purchase products or services from VINODELICE must do so online from the catalog presented on the Site.

The order can only be recorded on the Site if and only if the Customer has previously registered in accordance with the procedure presented in the "2. Validity of the Order" section of the General Terms and Conditions of Sale.

The information provided by the Customer when entering their registration and order information is binding.

VINODELICE shall not be held responsible for errors made by the Customer in the description of their order.

It is noted that the photographs and graphics presented on the Site are not contractual and do not engage the responsibility of VINODELICE. The Customer is required to refer to the description of each product to understand its essential properties and characteristics.

VINODELICE cannot guarantee the availability of all products presented on the Site and will therefore only fulfill orders received on the Site within the limits of available stock.

Any order constitutes acceptance of the prices of the products available for sale.


Validity of the Order


Any user of the Site who does not have a Customer number must follow a registration procedure to obtain their Customer reference.

This reference is personal. Any loss or forgetfulness must be reported without delay to VINODELICE by filling out the form provided on the Site or by sending an email to alex@vinodelice.com.

The online provision of the credit card number and the final validation of the order shall serve as proof of said order in accordance with the legal provisions in force and shall render the sums committed by the order due and payable.

This validation constitutes a signature and express acceptance of all the operations carried out on the Site.

However, in the event of fraudulent use of their credit card, the Customer is invited, as soon as this use is noticed, to contact VINODELICE by sending an email to alex@vinodelice.com and by calling the following phone number: +33 1 41 03 68 27.

The computerized records, kept in the computer systems of VINODELICE under reasonable security conditions, shall be considered as evidence of the communications, orders, and payments made between the parties.


Prices


Prices are indicated in Euros (€) including all taxes (VAT of 20%), excluding shipping costs. Any change in the applicable VAT rate (or any tax or contribution) will be reflected in the product prices.

VINODELICE reserves the right to modify its selling prices. However, prices cannot be changed once the Customer's order has been placed.

All promotional operations (vouchers, discounts, partner discounts, etc.) are not cumulative. VINODELICE reserves the right to refuse orders that do not meet this criterion.


Payment Methods


Orders can be paid for by:

  • Secure payment by credit card on the Site;
  • Payment by bank transfer: A transfer can be made through VINODELICE's partner bank. The Customer can request VINODELICE's bank details when placing their order and choosing their payment method.

However, VINODELICE reserves the right to request payment by bank transfer in advance rather than by credit card if VINODELICE deems it necessary for transaction security.

Orders will only be effective upon receipt of the buyer's full and final payment. Until the full payment of the price, VINODELICE will remain the sole owner of all goods.

Any unpaid order within eight days will be canceled without formalities and without the need to inform the Customer.

Upon receipt of the Customer's payment, an invoice will be sent to their billing address.


Delivery – France

Once the order has been confirmed and payment received, VINODELICE undertakes to dispatch the products to the Client as quickly as possible and no later than fifteen (15) days, except for en primeur wines sold prior to bottling. For these wines, the expected delivery date will be indicated on the relevant product page.

Delivery will be made to the address provided by the Client. The Client is solely responsible for the accuracy of this information. VINODELICE cannot be held liable in case of missing or incorrect details leading to failed delivery.

If a parcel is returned due to an incomplete or incorrect address, the Client may either:

  • update the delivery address and pay the new shipping costs for resending, or

  • request a refund of the order, minus the initial shipping costs.

VINODELICE shall not be liable for delays or failed deliveries in cases of force majeure (such as strikes, natural disasters, fires, floods, or interruptions in telecommunications or electricity networks).

Clients may track the status of their order by logging into their customer account.

Delivery – European Union and United Kingdom

VINODELICE delivers to the European Union and the United Kingdom. Shipping costs and delivery times are specified during checkout.

Clients in these countries benefit from the same delivery and return rights as Clients in France, as described below.

Responsibility of the Carrier

The carrier is responsible for the integrity of the parcel during delivery. Upon receipt, the Client must check the contents of the parcel:

  • In case of damage or irregularity, the Client must immediately make specific comments on the carrier’s delivery note or electronic device.

  • The Client may refuse the parcel if its integrity has not been preserved.

  • The Client must inform VINODELICE within 48 hours of delivery by email (alex@vinodelice.com) or by registered letter.

If these conditions are met, VINODELICE will arrange either a replacement, a store credit, or a refund.


Stock and Out of Stock


In the event of a product ordered being out of stock, VINODELICE undertakes to inform the Customer as soon as possible and will offer various alternatives:

  • Replacement of the out-of-stock product with the next vintage or an equivalent or higher-quality product at the same price;
  • Refund of the unavailable product(s) or the entire order, at the Customer's choice.

In the event of a temporary shortage, the Customer will be offered the choice of waiting until the restocking date indicated. The customer will have the option of accepting and waiting to receive their entire order, or requesting partial or complete cancellation of their order.

Returns and Right of Withdrawal (France, European Union, United Kingdom)

In accordance with Articles L.221-18 et seq. of the French Consumer Code, and equivalent regulations in the European Union and the United Kingdom, the Client has a period of thirty one (31) days from receipt of the order to exercise their right of withdrawal, without giving any reason and without penalties.

  • Returns are accepted for both defective and non-defective products.

  • Return shipping costs are the responsibility of the Client, except where the product delivered is defective or not as described.

  • Products must be returned in their original condition, unopened and properly protected, to the following address:
    VINODELICE – [Your full address]

  • Before returning any product, the Client must notify VINODELICE by email at: alex@vinodelice.com.

Once the returned items are received and inspected, VINODELICE will refund the Client within fourteen (14) days, using the same payment method as the original order.

👉 A standard withdrawal form is provided as an annex to these Terms & Conditions.


Liability

VINODELICE is only bound by an obligation of means for all stages of order placement to delivery. VINODELICE's liability cannot be engaged in the event that the non-performance of its obligations is attributable either to an unforeseeable and insurmountable act of a third party to the contract or to a force majeure event as defined by French jurisprudence.

Similarly, VINODELICE's liability cannot be engaged for any inconvenience or damage inherent to the use of the Internet, including service interruption, external intrusion, or the presence of computer viruses.


Personal Data


VINODELICE processes personal data when using the Site, managing and tracking orders for Products placed by the Customer.

The processing methods and the rights of Customers are presented in the Personal Data Protection Policy, which can also be accessed on the Site or through this link.


Copyright


The original data on the Site (texts, images, graphics, logos, icons, etc.) are protected by copyright and cannot be used on other media outside of VINODELICE without its written consent.


Changes to the General Terms and Conditions


The General Terms and Conditions of Sale were last updated on September 1, 2025, and may be subject to regular updates.

The latest applicable General Terms and Conditions of Sale will be presented on this page.

The General Terms and Conditions of Sale prevail over any other provision(s) that may bind VINODELICE and the Customer.

If necessary, any deviation from these General Terms and Conditions of Sale must imperatively be the subject of prior written acceptance by VINODELICE.

The fact that VINODELICE does not invoke any of the clauses of its General Terms and Conditions of Sale shall in no way be construed as a waiver of the right to invoke them later.

Furthermore, if any clause of the General Terms and Conditions of Sale were to become or be deemed null, illegal, or unenforceable, in whole or in part, the other clauses shall remain in force and continue to have full effect, and a clause with the closest effect to the one deemed null, illegal, or unenforceable will be put in place.


Applicable Law and Dispute Resolution


In the event of an unresolved dispute between the Professional and the Consumer, the consumer has the option to refer the matter to a consumer mediator (Consumer mediation is an extrajudicial settlement of consumer disputes).

Before referring the matter to the consumer mediator, the consumer must have already attempted to resolve the dispute directly with the professional through a written complaint or have filed a complaint in accordance with the terms of the contract concluded with the professional.

If the conditions are met, consumer mediation will take place according to a specific process and in accordance with applicable laws.

To refer the matter to the consumer mediator, the Customer must make the request to: MEDIATION - VIVONS MIEUX ENSEMBLE (www.mediation-vivons-mieux-ensemble.fr) and inform VINODELICE.

These General Terms and Conditions of Sale, as well as purchases of goods or services on the Site, are subject to French law, even if the Customer is of foreign nationality, subject to the mandatory provisions of the law of the country where the Customer has their habitual residence if it is located in the European Union.

Any dispute that may arise between VINODELICE and the Customer regarding the validity, interpretation, or execution of these General Terms and Conditions of Sale and their consequences, which could not be resolved amicably or through mediation, shall be under the exclusive jurisdiction of the French courts, even in the event of third-party proceedings or multiple defendants.


Contact


For any information, complaint, or question related to these General Terms and Conditions of Sale, the Customer can contact VINODELICE in the following ways:

By using the "Contact" form on the Site, or
By sending an email to the following address: alex@vinodelice.com.